Have it your way!
Interesting article in today’s NY Times featuring restaurants whose favorite word is ‘No’ as in, no ketchup, no toasting your bagel, no changes to menu items. You get the picture. Especially interesting given that today’s diners have grown up with Burger King’s credo of ‘have it your way,’ and look at menu pairings merely as suggestions, usually switching veggies, sauces, starches and pretty much create all manner of havoc, to build their dinner to their liking. Could be why chefs are known to have terrible tantrums!
And Chefs do spend many hours creating their menus, not to mention making stocks from scratch that become delicate, flavorful sauces destined for greatness; a perfectly seared halibut, a tender rack of lamb. A chef’s creation is akin to fine art, carefully crafted so all components come together as if they and only they could possibly work in this dish. But not everyone shares the chef’s vision. I’ve been known to switch the veggies or starches myself when Jim & I dine at the inn. And while I adore A-1 at home, at the Inn my steak is adorned with nothing but for Ed’s own sauce.
It’s important to remember that the primary goal of hospitality, whether it’s a restaurant, inn, or hotel, is to please the guest, and to have the guest leave knowing they are special because their wishes were honored, and that makes them, and us, very happy!
What I’ve learned in the 13 years Jim & I have had Silver Thatch is that it’s not hard to make people happy, you just have to enjoy doing it. It becomes a passion. We go to inns or out to dinner to get ‘away’ from the ‘No’s’ in our life, to places where, as much as possible, we hear ‘of course you can!’
And there you are. Burger King has had it right all along. You can, and should, have it your way!
